Privacy and Cookie Policy
The purpose of this Policy is to set out what information is collected and processed as well as why, how, and when Electrical Super Store (Pty) Limited uses your personal information, in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”).
Please ensure that this Privacy Policy is read with our terms and conditions, privacy notices, or policies that may be provided as and when we collect and/or use your personal information.
We respect the privacy of our users and other visitors to our service. To protect online privacy, we have implemented the following policy which may be amended at any time. Amendments will be posted to this web page.
By using our service, you agree to the processing of your personal information as set out in this Privacy Policy.
1. Users below the age of 18 (eighteen) years:
If you are below the age of 18 years, you must obtain permission from your parent or guardian before you use our service or provide us with your personal information. We may request your parent/guardian’s contact details in order to contact them to verify that your parent/guardian has given you such permission. Should we be unable to verify such permission or if it is confirmed that permission has not been granted, you may not use our service.
2. What information do we collect?
We collect personal information and process data to better serve the users and visitors to our service. Should you choose to make a purchase with us, we will collect personally identifiable information about you, enabling you to become a registered user. When you register to use our service, we may collect the following personally identifiable information: email address, name and surname, company name, phone number, address, and country. Should your personally identifiable information change or should you wish to correct and/or update these details, you are able to do so by updating your registered user information in your account profile.
We or our third-party payment processor will collect your payment information. It is our policy to collect and store only personal information that users and visitors knowingly provide.
You warrant that the information that you have provided us with is accurate, true, and correct and does not impersonate or misrepresent any person or entity or falsely state/misrepresents your affiliation with anyone or anything.
3. Why do we process your personal information?
3.1 We process personally identifiable information provided to us in order to be able to identify and verify your identity, create a user profile/account for you enabling you to become a registered user and enter into a contract with you and better serve you;
3.2 Being a registered user, your personal information is collected and processed so that we may provide you with information, products, or services that you require from us as well as to fulfill our contractual obligation to you when you have made a purchase/order from us in order to have the purchases delivered and/or process returns.
4. How do we share your information?
4.1 Personally identifiable information of registered users: We collect personally identifiable information to provide the service you request. Registration and user information are used in our database, to facilitate deliveries through our third-party courier and to generate our mailing lists. The mailing list can be used to inform you about our service, products, promotions, discount coupons, etc.
4.2 Non-Personally Identifiable Information from Visitors: We do not collect personally identifiable information from visitors who browse our website. Visitors to the public areas of the site browse anonymously. We collect aggregated data from users who browse our website. We use this information for the purpose of statistical analysis of the website traffic. Aggregated data is used for internal and marketing purposes only. We do not provide any personally identifiable information to any other third parties who are not involved in the provision of the services provided by our service.
5. How is the data stored and processed?
Your information collected through our website may be stored and processed in the Country, or any other country in which we or any of our service providers maintain facilities. We do not sell or rent personally identifiable information to anyone. By using or participating in our Service and/or providing Your Personal Data, you consent to the collection, transfer, storage, and processing of your information outside your Country, in accordance with this Privacy Policy.
6. Retention of records
We will retain your personal information for as long as is required and necessary for us to achieve the purpose for which this personal information was collected and later processed. Should your personal information be used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period has expired.
By accessing and making use of our service, you consent to us retaining records of your personal information for the period necessary to ensure that the purpose for which the information was collected and processed is achieved.
7. How do we protect your information?
We are concerned with protecting your personally identifiable information. For your protection, we have taken a number of steps to maximize the security of financial transactions that are accepted through our Service. Credit card processing is accomplished using secure processing services. Your entry of credit card information is encrypted when transmitted.
REGARDLESS OF THE PRECAUTIONS TAKEN BY YOU AND US, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET. WE CAN NOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO THIS SITE OR US, AND YOU TRANSMIT INFORMATION AT YOUR OWN RISK.
8. How do we use Cookies, Beacons, and similar technologies?
Our Service and emails may contain web beacons, also known as pixels, or gifs. Web beacons are small electronic files that can be embedded in online content, videos, and emails that allow a server to read certain types of information from your device. It will provide website statistics, along with certain third parties, including (but not limited to), counting which pages were visited, knowing when specific content and emails were viewed, recording the popularity of certain sections, the IP address of your device, system authentication, and server integrity.
By accessing and using our service, you consent to the storage of cookies, other local storage technologies, beacons, and other information on your device. You also agree to the access of such cookies, local storage technologies, beacons, and other information by us and by the third parties mentioned above.
We will not use your personal information for any other purpose without your permission.
9. General Electrical SuperStore web server security
We have put in place reasonable physical and technical measures to protect the information we collect in connection with the service. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system or wireless connection is completely secure.
Therefore, although we will do everything reasonably necessary to protect the information, we cannot guarantee that our system will not be hacked or accessed without permission. We cannot guarantee that information will not be lost, or that a data breach will not occur. You can only hold us liable if a security incident was caused by our deliberate and reckless behaviour.
10. What privacy issues arise with links to other sites
This website contains links to other websites, including (but not limited to) third-party websites, social networks, organizations, suppliers, etc. We are not responsible for the privacy policies or content of such websites as we do not regulate or control how that third party may use your personal information. We strongly encourage you to ensure that you read and understand their terms and privacy policies before using them.
Should you disclose your personal information to any third party other than Electrical Super Store, we shall not be held liable for any loss or damage arising from or suffered by you as a result of the disclosure to any third party.
11. POPIA compliance
This privacy policy is compiled in accordance with the Protection of Personal Information Act 4 of 2013 (referred to as the POPI Act), with an effective date for compliance of 1 July 2021. It is based on the following general conditions for the lawful processing of personal information:
Having adequate proof of your identity, you have the right to view, amend, correct, destroy and/or delete your personal information that we process. Please note that you can stop being a registered user by canceling your account. In this instance, Electrical Super Store will only retain your personal information subject to any legislative requirement and/or internal policy.
12. Legal compliance
We will co-operate with law enforcement and other third parties to enforce laws. We may disclose Your information to other parties to:
13. What means of redress are available?
If any user suspects that we have handled its information in a manner that does not comply with this privacy policy, please notify us by email at info@electricalsuperstore.co.za, or Postnet Suite 74, Private Bag X4, Atlasville, 1465.
If any registered user has any complaints about this privacy policy or our compliance with this policy, you can lodge a complaint with the Information Regulator.
The contact details of the Information Regulator are available on its website at: https://justice.gov.za/infroreg/
This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may update this privacy policy from time to time. When you make use of our platform, the version of the privacy policy posted on this site applies to you.
